SHIPPING INFORMATION

Our goal is to provide a reliable and transparent shipping experience for every customer. Please review the information below for details about processing times, shipping times, shipping fees, tracking, delays, and delivery.

Order Processing Time

Most orders are processed within 1–2 business days after payment has been completed.

Processing includes:

Order verification
Quality inspection
Packaging
Preparation for shipment

Please note that some of our products are handmade, customized, or made to order. During periods of high order volume, processing may take longer than usual.

Estimated Shipping Time

After your order has been processed and shipped, the estimated shipping time is generally:

7–15 business days

Shipping time refers to the period from when your order leaves the fulfillment center until it reaches your delivery address.

Actual delivery times may vary depending on:

Shipping destination
Carrier operations
Customs clearance
Public holidays
Severe weather
High order volume
Other circumstances beyond our reasonable control

For certain handmade, customized, or high-demand products, the total delivery time may occasionally take up to 30 business days.

We appreciate your patience and understanding if unexpected delays occur.

Shipping Costs

We offer FREE shipping on orders of $44.97 or more.

For orders under $44.97, a $7.99 standard shipping fee will apply.

Shipping Rates

Orders of $44.97 or more: FREE Shipping
Orders under $44.97: $7.99 Shipping Fee

The applicable shipping fee will be clearly displayed at checkout before you complete your purchase.

Shipping Origin & Carriers

Orders may be shipped from different fulfillment centers depending on product availability, inventory location, and shipping destination.

We work with a variety of international and local shipping partners to complete deliveries.

For orders shipped to the United States, USPS or another local carrier may handle the final delivery.

Because orders may be fulfilled from different locations, the shipping origin, shipping route, and carrier may vary between orders.

Tracking Information

Once your order has been shipped, tracking information will be provided when available.

Please allow approximately 3–7 business days after shipment for tracking information to become fully active, as carrier systems may require additional time to update.

You can use your tracking number to follow the latest delivery progress.

If your tracking information has not updated after several business days, please contact us at:

info@besideashop.com

Shipping Delays

While we do our best to ensure your order arrives within the estimated delivery period, occasional delays may occur due to circumstances outside our control.

Possible causes of delays include:

High order volume
Customs inspections or clearance
Carrier delays
Severe weather
Public holidays
Transportation disruptions
Incorrect or incomplete shipping information

If your package has not arrived within the estimated delivery period, please contact us at info@besideashop.com with your order number.

We will help review the shipment status and assist you with the next steps.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

Check around your property or delivery location
Ask household members
Check with neighbors
Contact your local delivery office or carrier

If your package appears to be lost during transit, please contact us at info@besideashop.com and provide your order number and shipping information.

We will review the shipment and assist you with the appropriate resolution.

Address Changes

Please carefully check your shipping address before completing your order.

If you need to change your shipping address, please contact us at:

info@besideashop.com

We will do our best to update your shipping information before the order is processed or shipped.

However, once your order has entered fulfillment or has already been shipped, we may not be able to modify or redirect the delivery address.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Incorrect or Incomplete Addresses

If an order cannot be delivered because the shipping address provided at checkout is incorrect, incomplete, or invalid, additional shipping fees may apply if the package needs to be resent.

Please make sure your address, apartment or unit number, ZIP code, and contact information are correct before submitting your order.

Multiple Packages

If your order contains multiple products, the items may be shipped separately from different fulfillment centers.

This means you may receive:

More than one package
More than one tracking number
Packages arriving on different dates

Separate shipments do not mean that any items are missing from your order.

Customs & Import Processing

For international orders, packages may be subject to customs inspection or import processing depending on the destination country or region.

Customs processing may cause additional delivery delays that are outside our control.

Delivery times provided on our website are estimates and do not include unexpected customs delays.

Need Help With Your Order?

If you have any questions about shipping, tracking, delivery delays, lost packages, or address changes, please contact our customer service team.

Email: info@besideashop.com

When contacting us, please include your order number so we can assist you more efficiently.