Return & Refund Policy

Our Promise to Our Valued Customers

We are committed to providing quality products, competitive prices, and reliable customer service.

If you are not fully satisfied with your purchase, please contact our Customer Service team at info@besideashop.com. We will be happy to assist you with an eligible return, exchange, refund, or other appropriate solution.

Returns

We accept eligible returns within 30 days of receiving your order.

To be eligible for a return, the item must be unused, undamaged by the customer, and returned in its original condition.

Before returning any item, please contact us at info@besideashop.com to request return authorization and receive the correct return address and return instructions.

Please do not send your return to the original shipping address or any other address without contacting us first. Returns sent without authorization may not be accepted or refunded.

Return Shipping Costs

If the return is due to a customer-related reason, such as changing your mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for the return shipping costs.

If the return is due to our error, such as receiving a damaged, defective, or incorrect item, we will be responsible for the appropriate return shipping costs.

Return shipping costs may vary depending on the carrier, destination, package size, and shipping method selected.

We recommend using a trackable shipping service when returning an item. We cannot guarantee a refund for returned packages that are lost in transit and cannot be verified as delivered.

Cash-on-delivery returns are not accepted.

Exchanges

We replace items that arrive defective, damaged, or incorrect.

If you need an exchange, please contact us at info@besideashop.com before returning the product. Once your request is approved, our Customer Service team will provide the appropriate return address and instructions.

After we receive and inspect the returned item, we will arrange shipment of the replacement item.

Exchange delivery times may vary depending on your location.

Refunds

Once your return is received and inspected, we will notify you by email.

We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method. Please allow up to 7 business days for us to process the refund after approval. Additional processing time may be required by your bank, credit card company, or payment provider.

Original shipping fees and customer-paid return shipping costs are generally non-refundable unless the return is caused by our error.

Late or Missing Refunds

If you have not received your refund after it has been approved:

1. Check your bank or payment account again.

2. Contact your credit card company or payment provider, as processing times may vary.

3. Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at:

info@besideashop.com

Important Return Notice

Please contact us before sending any return.

Once your return request is approved, we will provide you with the correct return address and return instructions.

Customer Service: info@besideashop.com